Refund policy

Refund Policy

We want you to be completely satisfied with your purchase from Irazia. If you are not happy with your order, please review our refund policy below:

Refund Eligibility

We offer a 30-day refund window from the date of purchase. To be eligible for a refund, items must be unused, unwashed, and in original condition with all packaging and tags intact.

Refund Process

To request a refund, please contact our support team at support@irazia.com with your order number and reason for return. Our team will provide you with return shipping instructions. Once we receive and inspect your return, refunds will be processed within 5-7 business days.

Refund Method

Refunds will be issued to your original payment method. Depending on your bank or payment provider, it may take an additional 3-5 business days for the funds to appear in your account.

Exceptions

The following items are not eligible for refunds: clearance or final sale items, custom or personalized products, items damaged due to misuse, and items returned after 30 days. Underwear and intimate apparel cannot be returned for hygiene reasons.